September 2025

Happy September to all! The school year is starting off quickly; a reminder that things tend to get VERY busy come October and first report cards, so please make sure you're prepared for the possible change in bandwidth. As always, our goal is to get everyone as many hours as they'd like, so please keep the leadership team up-to-date with your availabilities and schedule changes. If you need any additional support, we're always here to help!

- Important: Please remember that, as private contractors, your role is to service the contract we provide to clients - this means following the action plan set by your case manager! If you are going to make a change, have a concern, etc. you need to let your case manager know BEFORE letting a parent know. Case managers are here to help, guide, and support - if you're seeing something that a case manager should be aware of, please tell them so that they can advise. We never want to be caught off guard and hear about changes from parents!

- Please make sure you're setting up your schedules in TutorCruncher; I recommend setting recurring / repeating appointments up so that you can set-and-forget!

- A reminder that there is a section covering late cancellations in every Client Agreement sent out - you can charge the full amount of the session if there is a cancellation made within 24 hours of the appointment (or a no-show), and this is at YOUR discretion. If you wish to utilize a late cancellation fee, please click the down arrow button next to the Cancel button on the lesson page, and then click on "Cancel but still charge". You can then type in a reason for the charge, if you wish.

- Important: If you have parents that wait in their cars at the office, please ask them to park at the far end of the lot, at Dunkin' Donuts, or at the large parking lot next door (where Roma Pizza is located). We have lots of neighbors and are trying to make sure they have adequate parking for their businesses.

- I'll be leaving a permanent link to the LINKZ Handbook in this section, in case you need any reminders on policies, rules, regulations, etc. If you need a reminder of your login information, please email Michelle. Here's the link!

- I'll also be leaving some permanent reminders here, as they're always important:

- Don’t start with a client until you have signed contract!

- Please remember that, when you receive a new client, you need to make contact with that client within 24 hours. It's important to make that initial contact right away, so if you're unable to, please let your case manager know.

- Put any in-office hours into TutorCruncher at least a week in advance!

- Our offices are open 24/7/365!

- If you’re making any semi-permanent or permanent changes with a client (changing times, subjects, etc.) you must let your case manager know first!

- If you have questions about something, check the manual and/or email me, Michelle, Elisa, Jenn, or Carolyn!

- Our next Learning @ LINKZ will likely be on Speech and Language Pathology! Date and time TBD, but we're hoping for a Thursday evening in late October - stay tuned!